I’ve got three Vortex scopes now and one spotting scope.
My first one was bought cheap from Fleabay. I had tracking problems with it, contacted Vortex who told me to send it to CSW. I duly did this and just over two weeks later, I recieved a new scope (upgraded generation) no questions asked.
I also lost the end caps from the spotting scope, again I contacted Vortex, a week later spare caps arrived FOC.
The price point of Vortex is extremely attractive as far as I’m concerned, and I think they have got it about right in terms of price versus performance. Some people will always want the very best optical performance, and will be happy to pay the extra for that privilege, and there’s nothing wrong with that.
There is no doubt that all of my Vortex scopes are not at the very top end of performance as far as glass is concerned. I have owned, and still do own, scopes from most of the major players, but I do value the “No quibble” warranty that Vortex offer based on personal experience.
Warranty is a bit like insurance, you only know how good it is when you need it. With Vortex, I know that if it breaks, or even if I break it, it will be repaired or replaced FOC and for that, I am prepared to sacrifice some optical quality.