What actually happened during covid they all worked from home then the decision was made to cut staff numbers down to 12 from i believe 15 . a couple took retirement and since then 2 feo have left . There is no internal office as they are still working from home so 24 hours is really exceptional .I have customers waiting 6 to 8 weeks for a variation and renewals put in 3 months ago have now run out , then again a new guy at our club put in for a license at the same time as his other half got 9 guns each within 2 months (no previous firearm experience .. You cant make it up ....