Woodlander Posted July 11, 2020 Report Share Posted July 11, 2020 I ordered and payed for a full length rail for a XLR chassis, from Vertabrae, in Norway, at the beginning of May. After a couple of weeks I started emailing them, to enquire as to its whereabouts and have recently left phone messages on their answerphone, to no avail. Has anyone had a similar experience with them, or any advice as to how to get a response from them? Quote Link to comment Share on other sites More sharing options...
Scotch_egg Posted July 11, 2020 Report Share Posted July 11, 2020 I know there were reports of insolvency earlier this year. Quote Link to comment Share on other sites More sharing options...
Woodlander Posted July 12, 2020 Author Report Share Posted July 12, 2020 Thanks Scotch, that would explain it, though their website is still up and running, buggers.... Quote Link to comment Share on other sites More sharing options...
Woodlander Posted July 12, 2020 Author Report Share Posted July 12, 2020 It seems, around 8 months ago, they stopped sending out orders, yet they’re still still accepting payment and I was issued an order number. They were supposedly suffering a spam attack, which was slowing communication down, so it seems a deliberate ploy to accept orders, with no intention to fulfil. Quote Link to comment Share on other sites More sharing options...
palo Posted July 12, 2020 Report Share Posted July 12, 2020 My mate ordered some bipod mounts from them a few months ago. It took a while but he did receive them about a month ago so they are still sending out orders. I bought stuff from them before and it usually arrived very quickly but on a few occasions it took a while as the item was out of stock. Hopefully you rail will arrive soon. Quote Link to comment Share on other sites More sharing options...
Barrelsniffer Posted July 12, 2020 Report Share Posted July 12, 2020 Im finding post from europe a lot longer to get due to the virus, even a letter from flint in north wales to bangor in north wales hasn't turned up yet over 2 weeks 😡 Package from serbia with parcelfarce was on 3 weeks so the guy sent another via DHL which took 3 days, week later now 4 weeks the first package arrived. Quote Link to comment Share on other sites More sharing options...
Woodlander Posted July 12, 2020 Author Report Share Posted July 12, 2020 That sounds a little more hopeful, just wish they’d acknowledge my numerous emails. Thanks Quote Link to comment Share on other sites More sharing options...
Brummy Mark Posted July 13, 2020 Report Share Posted July 13, 2020 Hi There, I have also had items from Thomas in the past few months, I did wing them a Messenger after a 3week wait, and about 10 days later my items arrived - It was a postal delay circa 4 weeks. Quote Link to comment Share on other sites More sharing options...
Woodlander Posted August 5, 2020 Author Report Share Posted August 5, 2020 A member on here informed me that - has folded and that Thomas has videos on YouTube, seemingly having set up another company. Ive deleted the message by mistake, could you message me again, or if anyone else knows how to contact Thomas, I’d be grateful, umpteen emails later and still not even a reply. Thanks Quote Link to comment Share on other sites More sharing options...
Hobbit Posted February 9, 2021 Report Share Posted February 9, 2021 Did this get resolved - I bought a couple of bipods and brakes from them in 2019 - good kit but not cool if they were taking orders when they knew they were going bust Quote Link to comment Share on other sites More sharing options...
Woodlander Posted February 10, 2021 Author Report Share Posted February 10, 2021 No, nothing. I still email them occasionally, on the off chance. I contacted Kenneth at Salamander Tactical, who happened to have one and gave me a good deal as he was embarrassed by his former employer. Quote Link to comment Share on other sites More sharing options...
Hobbit Posted February 10, 2021 Report Share Posted February 10, 2021 I am sorry to hear that - very poor behaviour indeed! I am glad is "semi" worked out for you Quote Link to comment Share on other sites More sharing options...
Woodlander Posted February 13, 2021 Author Report Share Posted February 13, 2021 Thanks Hobbit. I still find it sad that an established company could continue to accept orders and payment with no intention of supplying the goods. It could have been worse, they were still advertising expensive chassis systems. Quote Link to comment Share on other sites More sharing options...
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