eldon Posted December 30, 2009 Report Share Posted December 30, 2009 This afternoon with a couple of hours spare I thought I would sort some cases out. Nothing special or hard just 243. After neck sizing about 30 cases the handle suddenly went soft and this happened; Anybody else had or heard of this? The question is how good is the RCBS customer service and warranty and who do I contact, preferably in the UK or is it best to go direct to the USA? Now having heard all the arguments in the past about Lee gear being poor (which I had previously without issue) and other makes being far better this makes me smile. Link to comment Share on other sites More sharing options...
TonyH Posted December 30, 2009 Report Share Posted December 30, 2009 Very bad luck with that and you have my sympathy. I can't offer any opinion on RCBS after-sales because I've never needed it - the numerous items of RCBS kit I've owned have all behaved faultlessly, including my press (smaller than a Rockchucker but similarly cast iron) I've had for about twenty years. I think this is pure bad luck, a dodgy casting. I imagine RCBS, or whoever its parent company is now, would wish to protect its good name by playing fair with you - isn't the UK importer Edgar Bros? If they proved tardy (I've found them OK in the past) then an email direct to the US should produce results: i did that not long ago re one of Stanley Tools' items and the UK branch weren't interested, but a letter straight to the Chief Exec in the States brought a swift apology & response... Link to comment Share on other sites More sharing options...
eldon Posted December 30, 2009 Author Report Share Posted December 30, 2009 Cheers Tony, I was a bit miffed by how it went so as you I feel it is just a one off poor casting. Inside, the casting feels quite crumbly and granular so maybe just a bad cast. I had no complaints previously so hopefully this will be sorted out ok. Anybody got any good contacts I can have to start the ball rolling ? Unbelievably this is the third thing to fail in recent times. First my binoculars got a drowning by my son, although it was laughable at the time and still haven't been returned under warranty which will be 2 months since posting by 6th jan. Then my multitool suffered an injury to the pliers at -6 on a barbed wire fence and lost a jaw . Now the press, lets hope the warranty is worth having. Link to comment Share on other sites More sharing options...
Redfox Posted December 30, 2009 Report Share Posted December 30, 2009 GMK are the importers and back up the gear well. It is important to screw the locknut up the bar as far as possible, then screw the handle with nut in tight and then hold from turning whilst nipping the locknut . Overtightening either can result in what happened to yours as it is only malleable cast iron, it will have happened over a period of time not just on the last operation. They will normally ask you to take it or the bit back where you bought it if possible. Redfox Link to comment Share on other sites More sharing options...
gazzar15 Posted December 30, 2009 Report Share Posted December 30, 2009 All I can add is that after god knows how any years of ownership I had a RCBS case tumbler develop a fault with the drum ,took it to my dealer who contacted Edgars and a replacement was sent no problem Gary Link to comment Share on other sites More sharing options...
eldon Posted December 30, 2009 Author Report Share Posted December 30, 2009 Cheers guys, yes redfox me and you were of the same opinion and the nut was as high as possible and nipped once in place. The hole and thread is alot deeper than the bar and I wonder why they didn't make the thread on the bar 10mm or whatever longer so as to give it more support. If it had been run without the locknut (which it hasn't) it would have been better supported. I will try GMK and lets see. Link to comment Share on other sites More sharing options...
22/250 foxer Posted December 30, 2009 Report Share Posted December 30, 2009 messed my rcbs 505 scales up. emailed them and with in 2 mins had a email back. asking for my name address and replacement parts will be sent out asap. they come in post and didnt have to pay a penny. there service is top stuff Link to comment Share on other sites More sharing options...
stag1933 Posted December 31, 2009 Report Share Posted December 31, 2009 That looks like a rough crappy casting. My Rockchucker of 45 years service has NO internal thread, the handle goes through the hole and the lock-nut fits underneath on the threaded end. My old model does not have the choice of RH and LH fitting as illustrated. HWH. Link to comment Share on other sites More sharing options...
eldon Posted December 31, 2009 Author Report Share Posted December 31, 2009 Stag yours sounds like a better design I think this is a step backwards. The casting is about 25mm deep yet the available thread engagement on the handle is only around 12mm. It is like somebody forgot to allow for the nut as without this the thread available is now around 22mm. Hopefully GMK will resolve this after the holiday period. Link to comment Share on other sites More sharing options...
stag1933 Posted December 31, 2009 Report Share Posted December 31, 2009 Looking at yours again I personally would have removed the nut and screwed the thread fully into the hole and hope there was enough thread to screw the nut on from the bottom . There appears to be a distinct `shoulder` on the handle at the top of the nut. My casting is 24mm thick similar to your own but there is No thread on the part of the handle that goes through the smooth hole in the casting. As an experiment remove your nut and screw the handle into the other hole and see if the nut will go on from below. HWH. Link to comment Share on other sites More sharing options...
stag1933 Posted December 31, 2009 Report Share Posted December 31, 2009 Even if the nut will not go on the bottom the shoulder on the handle above the nut should butt up to the casting and give about twice previous thread length in the casting. HWH. Link to comment Share on other sites More sharing options...
eldon Posted January 1, 2010 Author Report Share Posted January 1, 2010 I agree stag with your comments. The unit is not scrap as such and without the nut there would be plenty of engagement to use as is, but, at the end of the day these things aren't cheap and I want it right. The casting (quality) or design (short thread on handle) seems wrong to me and I might be tempted to try your idea when/If I get a replacement. I am sure GMK will sort this and will then let you know what happens. Link to comment Share on other sites More sharing options...
ejg223 Posted January 1, 2010 Report Share Posted January 1, 2010 Eldon, maybe an e-mail with pictures attached to the manufacturer can get things sorted. Quick and cheap. I sent Harris pictures and the story of a bipod that fell apart on me a while ago, they sent me a complete new bipod a week later. edi Link to comment Share on other sites More sharing options...
(200x135).jpg.0fd0a94f065c6cb243fdff1b40e0819a.jpg)
.jpg.0972b4e2bdf0b5a4109eb96f2b1b62ad.jpg)
Recommended Posts
Archived
This topic is now archived and is closed to further replies.