Wsm Posted August 18, 2009 Report Share Posted August 18, 2009 Whilst out at the beginning of the month my Zeiss RF binos decided to pack up and developed condensation in one of the lenses. Two days after sending them back Zeiss UK informed me that they were recommending a new pair be dispatched from Germany which arrived today I even had a courtesy phone call asking if I was happy with the new pair and apologise for any inconvenience caused Top service from Zeiss UK Link to comment Share on other sites More sharing options...
JC275 Posted August 19, 2009 Report Share Posted August 19, 2009 Always had similar service from Swarovski UK. Its only when things go wrong that you really find out who the good companies are. JC Link to comment Share on other sites More sharing options...
sir-slots-alot Posted August 19, 2009 Report Share Posted August 19, 2009 I have has similar service with Zeiss , I managed to dint the adjustment cap on a 3-12x56 that I used to own. It was entirely my fault. After phoning them, Zeiss sent me a new set for free .. delivered the next day .... Outstanding service from a top company... I have owned several Swarovski's and there customer service is legendry Alan Link to comment Share on other sites More sharing options...
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