gun nut Posted May 20, 2015 Report Share Posted May 20, 2015 Been trying to get hold of Leica customer services for the last coupla weeks via email, phone, voice mail etc but had no reply. I find this strange as previous experience has been very good with them. Anybody got any relevant info? Have they moved, changed operations??? Mike Link to comment Share on other sites More sharing options...
Big C Posted May 20, 2015 Report Share Posted May 20, 2015 Try sending email to: David.slater@leica-camera.co.uk He was very helpful when i needed replacement eyecup for my geovids Rgds Link to comment Share on other sites More sharing options...
Strangely Brown Posted May 20, 2015 Report Share Posted May 20, 2015 Bino servicing is now done in Germany, sadly the UK operation is a mere shadow of it's former self. Link to comment Share on other sites More sharing options...
Scotch_egg Posted May 20, 2015 Report Share Posted May 20, 2015 I need an objective cover for my 8x42 HD's. Leica are getting a poor rep of late compared to swarovski. Link to comment Share on other sites More sharing options...
gun nut Posted May 20, 2015 Author Report Share Posted May 20, 2015 Hi SB, don't suppose you have a contact email for Germany do you? Cheers Mike Hi C I've left numerous messages at Leica-camera UK, cause nobody's answering the bloody phone,and emailed 2 old contacts I had there but they seem to have shut up shop, doesn't reflect too well that they seem to have zero contingency plan in place to field calls!? If I 'd known this was going to be the case I wouldn't have spent over 2k on a set of Leicas Link to comment Share on other sites More sharing options...
M99 Posted May 21, 2015 Report Share Posted May 21, 2015 Mike I have spoken to Simon Barr and he has asked you contact him on: simon@tweed-media.com He will be able to help you with the Leica issue. I have his number if you would prefer that. Mike Link to comment Share on other sites More sharing options...
gun nut Posted May 21, 2015 Author Report Share Posted May 21, 2015 Mike, Simon is now sorting the issue for me, thanks very much for the contact info. He has explained that Leica UK is going through some major changes at the moment and by the sounds of it normal service should resume shortly. Having spoken to Simon it's nice to be reassured that someone appreciates your investment in premium brand equipment! atb Mike Link to comment Share on other sites More sharing options...
Strangely Brown Posted May 23, 2015 Report Share Posted May 23, 2015 Hi SB, don't suppose you have a contact email for Germany do you? Cheers Mike Hi C I've left numerous messages at Leica-camera UK, cause nobody's answering the bloody phone,and emailed 2 old contacts I had there but they seem to have shut up shop, doesn't reflect too well that they seem to have zero contingency plan in place to field calls!? If I 'd known this was going to be the case I wouldn't have spent over 2k on a set of Leicas Sorry Mike I missed this post. I will see what contact details we have at work next week. Link to comment Share on other sites More sharing options...
Guest Stacka Posted August 20, 2015 Report Share Posted August 20, 2015 Had possibly the worst experience with Leica Germany. Won't bother spending my cash on their products. Link to comment Share on other sites More sharing options...
gun nut Posted August 20, 2015 Author Report Share Posted August 20, 2015 This is the email address of the guy sorting out Leica UK at the minute. He was very prompt at replying to my email and sorted out my warranty work in very short time. simon@tweed-media.com Hope that helps Stacka Link to comment Share on other sites More sharing options...
Guest Stacka Posted August 20, 2015 Report Share Posted August 20, 2015 Thank you. I doubt he will be able to help, I've been to Leica Mayfair today and they were as much help as Chocolate tea pot. And then Leica Germany were just friggin rude. But I'll have one ditch attempt Link to comment Share on other sites More sharing options...
Strangely Brown Posted August 20, 2015 Report Share Posted August 20, 2015 Thank you. I doubt he will be able to help, I've been to Leica Mayfair today and they were as much help as Chocolate tea pot. And then Leica Germany were just friggin rude. But I'll have one ditch attempt And people get arsey when I tell them we are no longer Leica stockists! Link to comment Share on other sites More sharing options...
Guest Stacka Posted September 9, 2015 Report Share Posted September 9, 2015 Leica's new man is truly on the job. He seems to be whipping the boys into shape in the UK. My dramas are happily resolved Link to comment Share on other sites More sharing options...
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