JohnGalway Posted September 18, 2009 Report Share Posted September 18, 2009 Searching for an item in the house the last day I came across my Moultrie GameSpy i60 trail camera. To my utter horror I discovered that the clear plastic weatherproofing panel on the IR array was shattered into pieces. Chancing my arm I fired off an email to Moultrie that evening, admitting the most likely cause of the damage was careless storage on my part. I just read their reply "If you will supply me with an address we will forward you on the part free of charge". Now, it's a small bit of plastic, but I am genuinely impressed with the attitude! Link to comment Share on other sites More sharing options...
nemasis243 Posted September 18, 2009 Report Share Posted September 18, 2009 Thats fantastic service John I have lost the rubber eye caps off my Swaro's Before now ,rang up the Swarovoski UK to see if i could buy some and they send me a new set free of charge , I was over the moon . You will be taking loads of pictures of things with that , then look out . ATB Andy Link to comment Share on other sites More sharing options...
gareth Posted September 18, 2009 Report Share Posted September 18, 2009 Thats great customer service, be nice if every business could act like that. I had a similar experience with Steve Beaty at Ivythorn Sporitng, I managed to lose a couple of grub screws from the ring halves of a set of Optilocks. Left a chance message on his answer phone as I was desperate, a couple of days later half a dozen arrived in the post FOC. Things like that lead to further business which is why I'll be buying my .270 from him in due coarse. Link to comment Share on other sites More sharing options...
valleyboy Posted September 20, 2009 Report Share Posted September 20, 2009 I've just ordered 2 shooting DVD's from the USA, both from different suppliers. I was told by them to send my address details, the DVD/s will be sent, and' we'll worry about you paying for them later' What trusting people. Can you imagine that happening here? Link to comment Share on other sites More sharing options...
JohnGalway Posted September 21, 2009 Author Report Share Posted September 21, 2009 I've just ordered 2 shooting DVD's from the USA, both from different suppliers. I was told by them to send my address details, the DVD/s will be sent, and' we'll worry about you paying for them later'What trusting people. Can you imagine that happening here? Not really no Reminds me of a time I got offered by a UK seller to "try" a product, and if I didn't like just send it back, no hassle. I thought, wow what a great offer and sent on my address with many thanks. Oh no mate, you gotta pay for it first, see I don't know you from Adam. Yeah, that's more like it. Link to comment Share on other sites More sharing options...
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