menial 1 Posted December 17, 2008 Report Share Posted December 17, 2008 I had a tumble down a hill whilst stalking at the weekend. My bino's took a smack, and I'm now looking for the screw in eyecups and rubbers for my Swarovski 7x42 SLC's. Could anyone point me in the right direction to finding a set in the UK please. Thanks in advance. Pete. Link to comment Share on other sites More sharing options...
Guest northernchris Posted December 17, 2008 Report Share Posted December 17, 2008 You been drinking and walking again Dad? Link to comment Share on other sites More sharing options...
menial 1 Posted December 17, 2008 Author Report Share Posted December 17, 2008 You been drinking and walking again Dad? No, but I wished I had, saved the rifle and scope but took a swim in the dyke at the bottom of the hill. Scared the fallow I was stalking as well, not my best trip [no pun intended], it'll be better this week. Bino's are a bit scratchy at the moment , I'll have to tape up the eyecups till I get sorted I suppose. Pete. Link to comment Share on other sites More sharing options...
tulkyuk Posted December 17, 2008 Report Share Posted December 17, 2008 If you send them back to swarovski, they will fit a new one for you ( most probably for free) - they did with my rangefinder and it came back fully serviced and looks brand new - all for the cost of just sending it there. Link to comment Share on other sites More sharing options...
Sika_Stalker Posted December 17, 2008 Report Share Posted December 17, 2008 a friend of mine sent his back after they got driven over by his brother after shooting a nice impala. he didnt say anything about the jeep but after a week the rang him saying it couldnt be fixed so they sent him out a new sent Link to comment Share on other sites More sharing options...
dogfox Posted December 18, 2008 Report Share Posted December 18, 2008 Hi Send them back to swarovski. Swarovski Optik UK Perrywood Business Park, Honeycrock Lane, Salfords, Surrey RH1 5JQ Tel:+44 (0) 1737 856812 Fax:+44 (0) 1737 856885 eMail: info@swarovskioptik.co.uk I have had great service from swarovski when my binos and scopes have gone in for a service or repair and I have never been charge. That what you pay a cracking product and service. Dogfox Link to comment Share on other sites More sharing options...
nemasis243 Posted December 18, 2008 Report Share Posted December 18, 2008 Cant fault the service .I lost one of the rubber caps off the binos one night and the sent one free of charge , also lost a scope cap years ago and they replaced that as well. all I had to do was give the serial number of tyhe item it was for. Link to comment Share on other sites More sharing options...
menial 1 Posted December 18, 2008 Author Report Share Posted December 18, 2008 Thanks for the replies men, back to Swarovski UK it will be then. Although I think I'll leave till the New Year to avoid my bins going astray in the Xmas rush. Pete. Link to comment Share on other sites More sharing options...
6mmBR Posted December 19, 2008 Report Share Posted December 19, 2008 I've just bought some Swarovski's on the stength of their customer care, from what I've heard they should look after you well. Let us know how you get on in the new year. Cheers Dave Link to comment Share on other sites More sharing options...
menial 1 Posted December 19, 2008 Author Report Share Posted December 19, 2008 Looks as though I won't have to wait for the New Year. I just got off the phone to Swarovski Uk and explained what had happened to my binos and could I buy some spares. The girl that answered my call said no, if I gave her the the model and serial number she would make sure a set went in the post to me this afternoon free of charge. She said this sevice was provided for all their customers. The call lasted about 45 seconds, I didn't get put on hold or any of the usual mullarkey, she wished me better luck in the future and Happy Xmas, it's certainly helped make my mind up when I upgrade to a new spotting scope. I'm astounded, I didn't think that kind of customer service still existed. Pete. Link to comment Share on other sites More sharing options...
6mmBR Posted December 19, 2008 Report Share Posted December 19, 2008 Glad to hear it. I'm so glad I bought the Swarovski's now. Cheers Dave Link to comment Share on other sites More sharing options...
tulkyuk Posted December 19, 2008 Report Share Posted December 19, 2008 Well done Menial 1 - They are the best supplier/customer service people i have ever dealt with. Link to comment Share on other sites More sharing options...
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