Raf

I have placed an order with them back at the beginning of February 2021 for a RAVEN .223 Wylde Straight Pull Rifle, they promised to deliver in April 2021 which I was absolutely sure it was not a realistic lead time, but I thought for a moment and imagined they had some big batches coming, so I gave them some trust. After April I started following up every 4 weeks, the answer is always "it is coming", this of course always after sending a second email to them because they never reply the first ones, they never reply promptly. I always hear the rifles are great from other people on the web, that is what is keeping me from cancelling my order, but the customer service is very poor in my opinion. On the 12th of August 2021, after following up dozens of times before, I got a feedback that my rifle had arrived in the country that morning, and it was going to proof, so I should have it in 3 weeks or so, we are approaching 7 weeks after the rifle arrival, and no signs of the rifle (Almost 2 months to proof a barrel????). After 12th August I followed up with Lantac at least 3 or 4 times, there is always something that pushes the delivery forward, more excuses??? who knows....today is 27th September as I write here, no sings yet of the rifle. I am not sure if Lantac reads any forums or posts of people complaining about their customer service and extreme long lead times, but to be frank, I do not think they give bananas for it, they are simply not interested to deliver their products quicker, before pandemic, during or after, it seems they do not really care. I heard from people on Facebook that some gentlemen were waiting about 2 years for their rifle, I could not believe it!!! I started thinking what is going on, I asked again the gentleman, he confirmed that was not a typo on his message, indeed he was waiting 2 years for an AR15 to be built...that seems unacceptable to me. If I knew from the get go that I would have to wait 2 years for a rifle to be built, I would not even think about placing an order with them. When you speak to them over the phone, they give you a 3 months lead times, then it turns to be 2 years....the truth is, we never have any information how many people are waiting, how long, etc... This is just my experience so far with Lantac....for whoever is planning to buy anything with them.....I hope the rigfle is great and I have no problems with it in the future, otherwise it will probably be another 1 or 2 years before they can fix it!!!