That bald headed Geordie Posted January 26, 2016 Report Share Posted January 26, 2016 I have just come off the phone with a very pleasant lady in the Firearms dept in Cramlington who covers the Northumbria Police Force area. My FAC is up for renewal on 2nd March and she said instead of arranging a visit to my home to ask any questions they are now done over the phone to speed up the process. So after about a 3 minute phone call she said my renewal would be issued and that was that. This method obviously frees up time on unnecessary visits and allow them to focus attention on the more difficult cases where a visit would be required. So thumbs up from me as the last time my FAC was up for renewal I was visited by an FEO and a.n.other. Not sure if any other area has implemented this smarter way of working, or has Northumbria copied it from other areas or is following Home Office guidance! Anyway it is a step in the right direction! Link to comment Share on other sites More sharing options...
dave thorniley Posted January 26, 2016 Report Share Posted January 26, 2016 sounds like good sense to me, lets hope other constabularys take it up dave. Link to comment Share on other sites More sharing options...
mole-e30 Posted January 26, 2016 Report Share Posted January 26, 2016 Les Exactly what I had last year, what a great system and so fast. My renewal was 8 days from posting it in to new certs on the door mat. Big thumbs up from me too. Cheers Bruce Link to comment Share on other sites More sharing options...
dodgyrog Posted January 26, 2016 Report Share Posted January 26, 2016 Pity Durham aren't as efficient - not the office staff but the policies (not the law) they have to enforce are ridiculous. Link to comment Share on other sites More sharing options...
Big Al Posted January 26, 2016 Report Share Posted January 26, 2016 Northumbria have got to be close to the perfect FLD. I sent them an email this morning regarding a new acquisition, I got a reply 2hrs later acknowledging my email and confirming that they records had been updated. A few of my friends have recently had the phone call and fast renewal. Nice one guys, keep up the excellent service. Link to comment Share on other sites More sharing options...
Akeld Posted January 26, 2016 Report Share Posted January 26, 2016 Most other areas could learn from Northumbria, my recent variation was back with days, despite an email saying it might take up to two weeks. I had the reminder for my SGC a few weeks back, all sent in so will wait to see if I get the same treatment as the OP Link to comment Share on other sites More sharing options...
steyrman Posted January 27, 2016 Report Share Posted January 27, 2016 Had my phone call renewal in November and received a phone call on Monday for me to collect them yesterday outstanding service Northumbria has got to be the best in the country Link to comment Share on other sites More sharing options...
dave thorniley Posted January 27, 2016 Report Share Posted January 27, 2016 if Northumbria can do this, why cant other constabulary,s do this it seems so simple. Link to comment Share on other sites More sharing options...
tisme Posted January 27, 2016 Report Share Posted January 27, 2016 Got three friends in Kent who are all waiting for renewals all three have received section 7s and told it will take a long time Link to comment Share on other sites More sharing options...
Big Al Posted January 27, 2016 Report Share Posted January 27, 2016 if Northumbria can do this, why cant other constabulary,s do this it seems so simple. Surely thats quite obvious - because they aren't Geordies. The world has only two kinds of people, Geordies and those who wish they were Geordies Link to comment Share on other sites More sharing options...
That bald headed Geordie Posted January 27, 2016 Author Report Share Posted January 27, 2016 Surely thats quite obvious - because they aren't Geordies. The world has only two kinds of people, Geordies and those who wish they were Geordies It's because Geordie bonny lads and lasses gan canny and divvent kick off when we get dunshed. Plus I told the lass on the end of the phone that they are now on my Christmas card list and she sounded well chuffed. Not sure I would have got the same reaction from say GMP/Met/Londonistan areas and would have been arrested for non pc comments. Whey Aye Man!! Link to comment Share on other sites More sharing options...
gbal Posted January 27, 2016 Report Share Posted January 27, 2016 Les,I think the bonnie lass isn't a PC at all,and is a civilian,very civil indeed.Efficient too. :-) georgiebal Link to comment Share on other sites More sharing options...
Akeld Posted January 28, 2016 Report Share Posted January 28, 2016 Just had an email, asking me to ring them. As she was busy (80+ appointments) she's ringing me tomorrow at 16:30 to go through it over the phone Link to comment Share on other sites More sharing options...
gunnery Posted January 28, 2016 Report Share Posted January 28, 2016 I think it was just your mate Les winding you up on the phone Link to comment Share on other sites More sharing options...
Akeld Posted January 28, 2016 Report Share Posted January 28, 2016 I think it was just your mate Les winding you up on the phone Gender reassignment must be going well then Link to comment Share on other sites More sharing options...
That bald headed Geordie Posted January 28, 2016 Author Report Share Posted January 28, 2016 Gender reassignment must be going well then I was always suspicious of Les Holgate and when we went out for a curry in Uppermill on a Saturday evening, as he always put on stockings and suspenders under his trousers. Plus a little dab of Chanel which apparently made him feel empowered and a dab of rouge of course! I did ask if he was going to change his name from Leslie to Lesley but got short shrift from the ladyboy. Bless!!! Link to comment Share on other sites More sharing options...
phaedra1106uk Posted January 28, 2016 Report Share Posted January 28, 2016 but got short shrift from the ladyboy Are you saying he's "less than well endowed / hung like a hamster" as well? Link to comment Share on other sites More sharing options...
GarethM Posted May 15, 2016 Report Share Posted May 15, 2016 Phone call from Northumbria on Wednesday morning, FAC arrived on Saturday. The officer I spoke to was very friendly and exceedingly helpful. If service like this could spread to the other areas in the country... Link to comment Share on other sites More sharing options...
provarmint Posted May 15, 2016 Report Share Posted May 15, 2016 If only, Cheshire had me jumping through hoops and not following their own licensing handbook. Link to comment Share on other sites More sharing options...
That bald headed Geordie Posted May 15, 2016 Author Report Share Posted May 15, 2016 Maybe in some areas that are experiencing slow service, then maybe Carlsberg should take over the FAC processing? Just a thought! Link to comment Share on other sites More sharing options...
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