shooter79 Posted November 24, 2013 Report Share Posted November 24, 2013 So i went to turn the mag zoom on my PM 2 today (5-25 x 56 MSR reticle), at first it was stiff but now its stuck on X 5 and it won't budge at all now. Anyone seen this kind of behaviour before? The scope is not old and in perfect condition so i'm bewildered. At first i thought it may of been the cold but the unit is sealed. I emailed S and B today so hopefully it will be a case of a return it and they should fix what ever internal fault there is, i believe this fault will be covered by the warranty? Anyone know if they have a repair base in the UK? Carl. Link to comment Share on other sites More sharing options...
John MH Posted November 24, 2013 Report Share Posted November 24, 2013 No, direct to S&B but your first port of call should be the retailer. Just sent a scope back for a ret change and service, they are pretty quick and they do have people available who speak good English if you give them a call. Link to comment Share on other sites More sharing options...
shooter79 Posted November 24, 2013 Author Report Share Posted November 24, 2013 Bought the scope 6 months old from a chap on Stalking Directory, MSR reticle from http://www.finnaccuracy.com/sb_pm2_MSR_special_reticle_en.html, not many of them about. I would never expect an internal fault like this to just happen by itself. When the illum cap unscrewed itself they sent me a new one free of charge plus a spare! Link to comment Share on other sites More sharing options...
Scotch_egg Posted November 24, 2013 Report Share Posted November 24, 2013 I had particles appear in a 4-16x50, Schmidt told me I was out of warranty and any work would be at my cost. Link to comment Share on other sites More sharing options...
Tony.H Posted November 24, 2013 Report Share Posted November 24, 2013 I had particles appear in a 4-16x50, Schmidt told me I was out of warranty and any work would be at my cost. is there warranty 2 years? Link to comment Share on other sites More sharing options...
shooter79 Posted November 24, 2013 Author Report Share Posted November 24, 2013 http://www.schmidtundbender.de/en/service/warranty.html Link to comment Share on other sites More sharing options...
Scotch_egg Posted November 24, 2013 Report Share Posted November 24, 2013 Tony, as far as I am aware I broke the news to the U.K. After finding out the hard way. Still a good product. Khales are chomping at the heels though especially with gen2. Link to comment Share on other sites More sharing options...
furrybean Posted November 25, 2013 Report Share Posted November 25, 2013 Tony, as far as I am aware I broke the news to the U.K. After finding out the hard way. Still a good product. Khales are chomping at the heels though especially with gen2. Shame that Kahles is 0.1mil though Will they do a 0.05 version?? Link to comment Share on other sites More sharing options...
Hatzi Posted November 25, 2013 Report Share Posted November 25, 2013 They did mine free but it took 10 weeks. I did put some delicate pressure on them though via a contact. Link to comment Share on other sites More sharing options...
Scotch_egg Posted November 25, 2013 Report Share Posted November 25, 2013 Any chance of that contact helping me out.... Link to comment Share on other sites More sharing options...
Hatzi Posted November 25, 2013 Report Share Posted November 25, 2013 He burned his bridges doing it for me and has lost all contact with the company as he was so disapointed with the way it was handled. Go through the original supplier of the scope, if schmidt want to keep selling scopes they need to keep some friends. Link to comment Share on other sites More sharing options...
jon Posted November 25, 2013 Report Share Posted November 25, 2013 Recently got my 4-16x50 back from S&B ... minus the extra particles and 'parts replaced' which has hopefully cured it's windage wanderings. No charge but within the 2 year gap. Link to comment Share on other sites More sharing options...
Hatzi Posted November 25, 2013 Report Share Posted November 25, 2013 Try Thomas Pehlke at Schmidt, 00 49 6409 811591 He speaks excellent english by the way Link to comment Share on other sites More sharing options...
shooter79 Posted November 25, 2013 Author Report Share Posted November 25, 2013 2 replies today - S and B reply - Dear Mr. Harrison, it´s sounds like a problem with the erector system inside the scope. If you like you can send the scope directly to Schmidt & Bender Germany. Don´t forget a letter with your complete address and your phone number and a copy of your mail inside the package. Sorry about my bad English. Mit freundlichen Grüßen/ Best regards Klaus Görzel Serviceabteilung Finn Accuracy reply - Hello Carl, Stuck magnification is not unheard problem with SB 5-25. I forward this mail to my colleague Markus. He will prepare service request for you, so you can return your scope directly to Germany. You will also get your scope directly back to home, this saves your time and money. Ystävällisin terveisin / Best Regards Jarno Lankila Link to comment Share on other sites More sharing options...
shooter79 Posted November 28, 2013 Author Report Share Posted November 28, 2013 Anyone had there scope picked up in the UK by S and B before? After visiting the post office yesterday and being quoted £140 to ship, I decided to re think this one. S and B are now picking the scope up via a courier. Link to comment Share on other sites More sharing options...
MJR Posted November 28, 2013 Report Share Posted November 28, 2013 Privatisation at its best! Link to comment Share on other sites More sharing options...
John MH Posted November 28, 2013 Report Share Posted November 28, 2013 Posted my scope with RM Airsure Service for about £22 but only insured up to a limit of £500. It's the extra insurance charges that ramp up the cost. S&B returned the scope via DPD and turn around time was just over two weeks from door to door for a reticle change and service. Link to comment Share on other sites More sharing options...
shooter79 Posted November 28, 2013 Author Report Share Posted November 28, 2013 John, i think it went wrong when i told her the value! It may take a little longer via their courier but then at least then the responsibility is on them. Did you receive your scope back recently, I'm sure you had it at the RRC? Link to comment Share on other sites More sharing options...
John MH Posted November 28, 2013 Report Share Posted November 28, 2013 Different scope, but it did only take two weeks to turn around. Link to comment Share on other sites More sharing options...
shooter79 Posted December 6, 2013 Author Report Share Posted December 6, 2013 Well lads beat this for service? Courier service picked up scope Monday just gone at their expense and scope returned from Germany today! No payments and the scope was brand new with a different serial number, new box etc. They don't mess around in S and B. and you think 2 weeks was quick John? Link to comment Share on other sites More sharing options...
John MH Posted December 7, 2013 Report Share Posted December 7, 2013 Pretty good, glad you were sorted. I'll give them their due though mine was taken apart and then rebuild and it wasn't a freebie either. Link to comment Share on other sites More sharing options...
simonl Posted December 15, 2013 Report Share Posted December 15, 2013 Well lads beat this for service? Courier service picked up scope Monday just gone at their expense and scope returned from Germany today! No payments and the scope was brand new with a different serial number, new box etc. They don't mess around in S and B. and you think 2 weeks was quick John? That's outstanding. Stories like that influence my purchasing decisions. Link to comment Share on other sites More sharing options...
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